At Douglas Laboratories, we emphasize the "service" in customer service, to deliver the most efficient and comprehensive personalized service possible.

Every effort is made to simplify and streamline the ordering process for our customers. Our friendly and knowledgeable staff of Nutritional Account Managers and Customer Service Professionals are available to answer any questions and to assist you with your orders. Our in-house Ph.D's are also available to answer any questions you might have.

in USA and Puerto Rico:
1.888.DOUGLAB (368.4522) or 1.800.245.4440

Outside the USA and Puerto Rico:
Call 412.494.0122 Monday - Friday 8 a.m. to 6 p.m. EST.

1.888.245.4440 using a copy of the convenient fax order form enclosed or the E-Z Order Fax™ Form provided with each shipment from Douglas Laboratories. Your E-Z Order Fax Form lists all of the products your practice has ordered within the past year. Simply mark the quantity beside the product(s) desired and fax it to us.

Outside the USA and Puerto Rico:
Fax 412.494.0155.

Douglas Laboratories
Attn: Customer Service
600 Boyce Road
Pittsburgh, PA 15205 USA

Conveniently place orders online at www.douglaslabs.com

Due to FDA cGMP’s Final Rule (21 CFR 111), Douglas Laboratories’ Return Policy has been updated to ensure compliance as detailed below:
In keeping with our quality commitment, our return policy requires that the customer notify Douglas Laboratories and request a return good authorization number within 48 hours of receipt of the product. Upon approval, returns must be shipped to our facility within 48 hours. All returns are subject to a 25% return processing fee and cost of return shipping. Returns may only be made on house label products (XL); no returns will be accepted on private or custom labeled products, custom formulas or custom convenience packs.

Please call 1-800-245-4440, if you have any additional questions. 

Should you choose to provide us with your e-mail address, you will receive automatic order acknowledgements and shipment notifications with tracking numbers via e-mail.

All prices shown in the catalog are suggested retail (patient) prices. Call for details on healthcare professional and quantity discounts. All prices, sizes and formulations are subject to change without prior notification.

Credit terms of 30 days may be established upon approval by completing our credit application (Page F1 in the back of this catalog). First-time orders are prepaid with a credit card (MasterCard, VISA, Discover and American Express are all welcome). Allow two to three weeks for credit approval with allowance for possible delays when checking references.

Our computerized shipping service ensures your orders are delivered quickly, efficiently and economically. We ship all orders from one of our USA or European distribution centers. Our shipping system's up-to-the-minute tracking of every package leaving our warehouse eliminates unnecessary delays. Shipping F.O.B. Pittsburgh.

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